Kathleen is responsible for the day-to-day management and administration of business operations as well as oversight for our Service Center operations. She is a Certified Government Financial Manager (CGFM) with over 30 years of experience in multifamily loan servicing, financial management, account management, accounting, business process improvement, and system development. Kathleen plans, schedules, and oversees execution for both one-time and ongoing projects and operations. She coordinates year-end closing activities, client reporting and process deliverables, and compliance with internal controls. Kathleen continuously reviews processes and system activities for auditing, financial accountability, data integrity, and risk assessments. Kathleen has a keen understanding of her clients’ business and acts as a partner implementing and operating in support of their program policies. Kathleen earned an M.S. in Finance at Johns Hopkins University, Baltimore, Maryland. She earned a B.S. in Economics and Business Administration from Shepherd College, Shepherdstown, West Virginia.