Support: Service Touchpoints

Our service touch-points are designed to create a clear, consistent and unified customer experience. Telephone calls are answered during normal business hours and transferred immediately to the individual who can provide the best support for your business. Clients are given key contact names and numbers for after hours support and our technical support staff is on call at all times. Customers need only one number to contact any member of the Dynaxys support staff — 301.622.0900.

Personal service is also available with our dedicated Account Managers, Help Desk, Technical Support, email, postal mail and self-help through custom developed Web tools. Support is also readily available by email.

Technical Support
Dynaxys’ team of qualified expert’s average more than 10 years of professional experience at the forefront of IT service. They perform a wide variety of technical tasks for a mix of government, non-profit and corporate clients. Every Dynaxys support professional shares personal best practices with the team. This guarantees that you get not only top-notch IT capability, but also a technician with proven methods for using expertise to solve real-world IT problems efficiently.

Our clients benefit from reduced capital outlay, secure off-site operations, expert technology teams, insulation from underlying technologies, hassle-free maintenance and technology upgrades and around-the-clock technical support.

  • Dynaxys technical staff operates and maintains computer systems that run on UNIX, Sun Systems, Citrix, and Linux.
  • Many of our engineers and developers hold advanced industry certifications such as CISSP and MCSE.
  • Dynaxys computer engineers and technicians provide support by phone anywhere in the U.S.
  • We communicate directly with our clients over the Internet or over virtual private networks.
  • Our issue escalation path ensures that client’s needs are addressed by the right support person with the skills to solve their concern.
  • The support team does troubleshooting, makes needed changes and notifies customers of any events or situations that could affect their operations. An experienced and helpful technician is always available by phone.