Support: Measure what Matters
Dynaxys recognizes that “what gets measured gets managed.” We measure the timeliness, accuracy, cost effectiveness, quality and customer satisfaction of every contract. We adhere to best practices in performance management, including the following:
- We establish a clear framework for measuring performance on each contract.
- We assign accountability for results.
- We link compensation, rewards and recognition to performance.
- We share results and progress toward program commitments with employees, customers and stakeholders.
We are proud of our consistently excellent performance on these measures:
Timeliness — our products are consistently delivered on time and on budget.
Accuracy — we hold our teams to a standard of 99.8% accuracy in key financial asset management and accounting projects.
Quality—We don’t focus on how many calls or emails we handle. We focus on solving the problem once and for all — even if that means taking more time with each customer to get it right the first time.
We operate with clear quality principles including:
- Recognize opportunities and eliminate defects.
- Quantify and eliminate the cost of complexity.
- Separate value added and non value added work.
- Standardize processes to reliably deliver high-quality services.
- Use data to drive decisions and quality tools to solve problems.
Customer Satisfaction — Dynaxys regards customer recommendations and constructive criticism as opportunities to improve our service. We actively solicit feedback from clients both informally and through formal third-party surveys. We learn from our mistakes so that we don’t repeat them. Likewise, we learn from our successes so that we can replicate them.
