Support
Customer Service
Dynaxys recognizes that the most basic relationship in business is with our customer. How we meet our customers’ needs, how smoothly we solve their problems and how quickly we anticipate their next concern drives our business every day. We continuously impress our customers by “going above and beyond” their expectations for the highest quality products and services.
Customer Experience
Our customers evaluate their experience by the sum of their interactions with Dynaxys’ products, people, and processes. We make every effort to know our customers and anticipate their needs. We see ourselves as partners in their businesses, and we work collaboratively to help them achieve their goals.
Service excellence begins with hiring and retaining the right people for the task. Dynaxys attracts bright, capable individuals and continues to motivate high performance through incentives, recognition and appreciation. Our staff averages nine years of experience supporting our clients, and we have one of the lowest employee turn-over rates in the industry. This workforce stability translates into competency and reliability for our clients. Our clients can focus on their core business and trust their back-office functions to Dynaxys.
Customer Satisfaction
Dynaxys commitment to customer satisfaction is reflected in independent studies conducted by GSA and Dun & Bradstreet. Dynaxys consistently receives ratings of excellent or outstanding for product delivery on time and on budget as well as:
- Reliability
- Accuracy
- Technical excellence
- Responsiveness
Our largest Federal client remarked that Dynaxys “provides service that excels and is always in conformance with contract requirements. The professionalism and spirit of cooperation goes beyond expectations and provides an environment of teamwork that ensures that quality is of the utmost importance.”
When reviewing Dynaxys customer support, clients use terms like “professional . . . diplomatic . . . competent . . . technical excellence . . . timeliness . . . effective . . . exceptional.”
Customer Loyalty
Our clients consistently renew their contracts and ask Dynaxys to provide new solutions to address their evolving requirements. More than 85% of our current work comes from repeat business with satisfied clients. Our average customer satisfaction rating is above 92%.
